Return & Exchange Policy

At Roso, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a  return and exchange policy to make things right.

Returns

We accept returns on items within 7 days of delivery, provided they are unused, in their original packaging, and in salable condition. To initiate a return, simply contact us at info@rosostore.com with your order details, and we’ll guide you through the process.

Exchanges

Need a different size, color, or product? No worries! Exchanges are available within 7 days, as long as the item remains in good condition. Please send us photos from all angles, along with the attached clothing tag. Reach out to us at info@rosostore.com with your request, and we’ll ensure your new item is shipped to you promptly.

Refunds

If you prefer a refund, eligible returns will be processed to your original form of payment within 14 days. Please note that shipping fees are non-refundable, unless the return is due to an error on our part.

Return Shipping

The cost of return shipping is the responsibility of the customer, except in cases where the return is a result of a defective or incorrect item.

Final Sale & Non-Returnable Items

Certain items, such as swimwear and jewelry may be final sale and not eligible for returns or exchanges. Please review product details carefully before purchasing.

Thank you for choosing Roso. We’re here to make your shopping experience as smooth and enjoyable as possible!